Last Updated: November 03, 2025

At Shri Sai Buses (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you book, use, or interact with our bus rental services (“Services”), including via our website, phone, email, or in-person. By using our Services, you consent to the practices described herein.

This Policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (to the extent applicable). We may update this Policy periodically; changes will be posted here with the updated date.

1. Information We Collect

We collect information to provide and improve our Services. Types include:

Personal Information

• Provided by You: Name, phone number, email, address, payment details (e.g., card info via secure gateways), passenger details (e.g., age for minors), booking preferences, and itinerary data.
• Collected Automatically: IP address, device type, browser info, location data (if you enable GPS for pickups), and usage logs (e.g., pages visited on our website).

Non-Personal Information

• Aggregated data like website traffic patterns or service feedback to enhance operations.

We do not collect sensitive personal data (e.g., biometric or health info) unless required for accessibility services, with your explicit consent.

2. How We Use Your Information

We use data solely for legitimate purposes:

• Service Delivery: Process bookings, arrange pickups/drop-offs, communicate updates, and manage payments.
• Customer Support: Respond to inquiries, resolve complaints, and send confirmations/reminders via SMS/email.
• Improvements: Analyze usage to optimize routes, fleet, and user experience (anonymized where possible).
• Marketing: With consent, send promotional offers (opt-out anytime via “unsubscribe” or contact us).
• Compliance: Meet legal obligations, prevent fraud, or enforce our Terms & Conditions.

3. Sharing Your Information

We do not sell or rent your data. Sharing is limited to:

• Service Providers: Trusted third parties like payment processors (e.g., Razorpay), insurers, or logistics partners for Hire fulfillment.
• Drivers/Staff: Basic details (e.g., pickup location) for safe transport.
• Legal Requirements: Disclosure to authorities if mandated by law (e.g., police investigations) or court orders.
• Business Transfers: In case of merger/acquisition, data may transfer to the new entity.

All partners are bound by confidentiality and data protection standards.

4. Data Security

We implement reasonable security measures, including encryption (SSL for website), firewalls, and access controls, to protect against unauthorized access, alteration, or breach. However, no system is 100% secure; we notify affected users and authorities promptly in case of a breach, as per law.

Payment data is handled by PCI-DSS compliant gateways; we do not store full card details.

5. Cookies and Tracking

Our website uses cookies (small data files) for functionality (e.g., session management) and analytics (e.g., Google Analytics for traffic insights). Cookies help personalize your experience but do not track sensitive info.

• Essential Cookies: Always enabled for site operation.
• Analytics/Preferences: Optional; manage via browser settings or our cookie banner.
• Third-party tools (e.g., Google) may set cookies; review their policies for details.

You can disable cookies, but this may limit site features.

6. Data Retention

We retain data only as long as needed:

• Booking records: 7 years for legal/tax purposes.
• Marketing data: Until opt-out or 2 years of inactivity.
• Deleted data is anonymized or securely erased.

7. Your Rights and Choices

Under Indian data protection laws, you have rights to:

• Access: Request a copy of your data (free once/year; contact us).
• Correction: Update inaccurate info.
• Deletion: Request removal (subject to legal holds).
• Objection/Withdrawal: Opt out of marketing or processing; withdraw consent (may affect Services).
• Portability: Receive data in a structured format.

To exercise rights, email [Insert Email Here] or call +91 93731 98040. We respond within 30 days.

8. Children’s Privacy

Our Services are not for children under 13. We do not knowingly collect data from minors without parental consent. If we discover such data, we delete it promptly.

9. International Data Transfers

Data is primarily stored in India. If transferred abroad (e.g., to cloud providers), we ensure equivalent protection via contracts.

10. Third-Party Links

Our site may link to external sites (e.g., payment portals). We are not responsible for their privacy practices; review theirs before sharing data.

11. Grievance Officer

For privacy concerns, contact our Grievance Officer:
Phone: +91 93731 98040
We aim to resolve issues within 15 days.

12. Changes to This Policy

We may revise this Policy; significant changes will be notified via email or website notice. Continued use post-update implies acceptance.

Questions? Reach us at +91 93731 98040. Your trust is our priority—thank you for traveling with Shri Sai Buses!