Last Updated: November 03, 2025
At Shri Sai Buses, we understand that plans can change. Our Cancellation Policy is designed to be fair and transparent, allowing flexibility while covering necessary administrative costs. This policy applies to all bus rental bookings (“Hire”) and forms part of our Conditions of Hire. By booking with us, you agree to these terms. All cancellations must be made in writing (via email or SMS to +91 93731 98040) and include your booking reference number for processing.
Key Principles
- Notice Period: Refunds are calculated based on the time between cancellation notice and the scheduled Hire start time.
- Refundable Amount: Refunds are issued to the original payment method within 7-10 business days, minus any applicable fees.
- Non-Refundable Elements: Security deposits, processing fees, and certain add-ons (e.g., non-refundable tolls or permits) are not refunded.
- Force Majeure: In cases of events beyond our control (e.g., natural disasters, government lockdowns), we may cancel or reschedule at no extra cost to you, offering a full refund or credit.
Cancellation Tiers
Refunds are tiered based on when you notify us. The clock starts from the Hire’s pickup time.
| Notice Period Before Hire Start | Refund Percentage | Deductions/Notes |
|---|---|---|
| 7 days or more | 100% | Minus INR 1,000 processing fee (covers admin costs). Full credit available if rebooking within 6 months. |
| 96-48 hours | 50% | 50% of total Hire fee retained (for vehicle allocation and prep). |
| Less than 48 hours | 0% | No refund; full fee retained (vehicle is reserved and cannot be reallocated). |
| No-show (0 hours) | 0% | Full fee applies; contact us immediately for potential rescheduling options. |
Examples:
- Booking for November 10, 2025 (pickup at 9 AM). If you cancel on November 2, 2025 (8+ days prior): Full refund minus INR 1,000.
- Cancel on November 7, 2025 (3 days prior, ~72 hours): 50% refund.
- Cancel on November 9, 2025 (after 7 PM): No refund.
Special Cases
- Group or Multi-Bus Bookings: Partial cancellations (e.g., reducing passenger count) may incur pro-rated fees; full cancellation follows the above tiers.
- Peak Seasons/Holidays: During high-demand periods (e.g., Diwali, weddings), a 14-day notice may apply for full refunds—check your booking confirmation.
- Driver-Only or Add-On Services: Standalone cancellations of extras (e.g., overtime) follow a 24-hour notice for full refund.
- Company-Initiated Cancellations: If we cancel due to vehicle unavailability or Force Majeure, you receive a 100% refund or equivalent rescheduling credit (valid for 12 months).
How to Cancel
- Notify Us Promptly: Email [Insert Email Here] or WhatsApp/SMS +91 93731 98040 with your booking details.
- Receive Confirmation: We’ll acknowledge within 24 hours and process the refund if eligible.
- Disputes: If you believe an error occurred, contact us within 7 days of cancellation with supporting evidence. We’ll review and respond within 5 business days.
Important Notes
- Non-Transferable: Cancellations do not transfer bookings to another party; a new booking is required.
- Currency: All amounts in Indian Rupees (INR). GST applies where relevant.
- Changes to Policy: We may update this policy with notice via email or our website. The version at booking time applies.
- Governing Law: Subject to Indian laws, with disputes resolved in [Insert City, e.g., Mumbai], Maharashtra courts.
We strive to accommodate changes where possible—feel free to call +91 93731 98040 to discuss options before canceling. Your satisfaction is our priority!